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Special information Covid -19

Dear clients,


We thank you for your interest in our establishment and for the confidence you have shown in us.
Given the exceptional circumstances we are going through, we wanted to share the following information with you:
Currently our hotel is open
and, unless different official instructions, we welcome you under the following conditions: Room rental without breakfast service or catering.
Special conditions of access to the common parts of the establishment: Not accessible
Special conditions of access to your room: With your badge, we advise you to go there by taking the stairs, thank you to warn us in case of use of the elevator, so that it is disinfected after use
Conditions of access to the breakfast service: Not available
Conditions for the delivery of catering services: Not available

Your safety and that of our team is our priority

First of all, know that to date our establishment does not have to report any case of proven contamination whether it is our customers or our team.
Our hotel strictly applies the following health safety instructions: we wait 48 hours after each guest's stay to start cleaning the room.
Our cleaning procedures are coupled with the following commitments:
All our rooms are ventilated 20 minutes before any cleaning procedure and all windows are open during all cleaning operations,
We carry out a methodical washing of our hands before and after each cleaning by using a first washing with soap and water for 20 seconds then, by applying a dose of disinfectant based on hydroalcoholic gel,
We clean all the surfaces present in the room using traditional detergents so as to remove dirt, grease, dust and germs. We use new rags for each room cleaning after a guest leaves. These rags are thrown away after each cleaning.
We pay special attention to frequently touched surfaces such as switches, door handles, remote controls and tap handles,
All linen is handled with disposable gloves during each operation,
During each cleaning operation, we use disposable gloves which are thrown away after each session before washing our hands again,

Our laundry bags are removed and processed by the Anett company https://www.anett.fr
"Faced with the current health crisis, we would like to inform you that ANETT has implemented all the measures necessary to ensure optimal continuity of our service."


Our cancellation policy
In the case of a reservation that you have made directly with us:
In accordance with the provisions made by the order of March 29, 2020, all stays reserved and having already been the subject of payments from you and which you wish to cancel will not be refunded before a period of 18 months from March 29, 2020 , or at the latest on July 31, 2021. However, you will be allowed to postpone your stay within this same period of 18 months. The sums that you have already paid (whether the deposit or the total balance) can be used in the form of a credit for a new identical or equivalent service in the next 18 months. The price of your new reservation must not exceed that of the old one, or you can benefit from a service of a higher category than the initial service by paying the difference in price which will remain at your expense. Know, finally, that this credit is divisible, that is to say that it can be used in several times for several benefits.
We thank you for your confidence and suggest that you postpone your stay for another period or request a refund if you wish to cancel.

In the case of a reservation made by you through an intermediary:
We strongly recommend that you contact the agency (online or travel agency) that made your reservation with our establishment directly. It is, in fact, the latter who must apply the order of March 29, 2020 if he is established in France. Otherwise, only the latter can decide on the cancellation conditions that he will have set. We are sorry, therefore, not to be able to intervene in this transaction between the latter and yourself.
If you have any specific questions, please do not hesitate to contact us directly and we will be happy to answer your questions.

by phone: 9 a.m. to 9 p.m. on the following number 05.62.94.27.11
by email: contact@laregence-lourdes.com

Pascal CHARDONNET
La Regence